Avaya Aura Contact Center Implementation

Here you have the best Avaya 6202 practice exam questions

You have 65 total questions across 13 pages (5 per page)
These questions were last updated on February 16, 2026
This site is not affiliated with or endorsed by Avaya.

Question 1 of 65

You are installing Contact Center Manager Administration (CCMA) on a standalone server. Which statement regarding passwords associated with CCMA running on a Windows Server 2008 operating system is true?

A.

The ice Admin user account can be deleted during the CCMA installation

B.

The ice Admin user account password must be established during installation of CCMA

C.

If the ice Admin password is changed, CCMA cannot be logged on to either as web admin of any other user

D.

If the default web admin password is changed, CCMA cannot be logged on to either as ice Admin or as any other user

Suggested Answer: B

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Question 2 of 65

You have completed the stand-alone installation of Contact Center Manager Administration (CCMA) software on a fully prepared Platform Vendor Independent
(PVI) server The CCMA cannot establish a connection to the Contact Center Manager Server (CCMS).
What is one of the first steps to troubleshoot the problem?

A.

Reinstall CCMA

B.

Ensure that the correct sys-admin password is being used

C.

Change the IP multicast sending address on the CCMS server

D.

Ensure that the CCMS and CCMA servers have been added to a domain

Suggested Answer: B

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Question 3 of 65

In an Avaya Auraâ„¢ Contact Center, what does enabling Open do?

A.

It permits agents to utilize the Avaya Open QueueÂ© Desktop for agent skills that have agents logged in with the correct training and knowledge sets to handle calls

B.

It allows third parties including Contact Center Multimedia (CCMM) to create, read, and delete multimedia and voice contacts in Contact Center Manager Server (CCMS)

C.

It gives agents and Call Center supervisors the ability to manage multiple simultaneous contact types such as voice, outbound voice, email, chat, IM and voicemail

D.

It provides extended call queuing functionality for the Avaya Auraâ„¢ Contact Center by implementing the same functionality as the Automatic Call Distribution Queue including useful features like visualization

Suggested Answer: B

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Question 4 of 65

After completing the in installation of the Contact Center Manager Server (CCMS), you want to display the installation log. What is the path to this log?

A.

D:\Avaya\Logs\PV|

B.

C:\Logs\CCMS

C.

C:\Avaya\Logs\Sysops

D.

D:\Log\CMS

Suggested Answer: C

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Question 5 of 65

Which pre-installation preparations must be completed on a Platform Vendor Independent (PVI) server before installing Avaya Auraâ„¢ Contact Center server applications?

A.

Enable IPV6 . Ensure SNMP is disabled. Enable NetBIOS. The ELAN card must be first in the binding order

B.

Enable IPV6. Ensure SNMP is enabled. Enable NetBIOS. The Contact Center Subnet (CLAN) card must the first in the binding order

C.

Disable IPV6. Ensure SNMP is enabled. Disable NetBIOS. The Contact Center Subnet (CLAN) card must be first in the binding order

D.

Disable IPV6. Ensure SNMP is enabled .Disable NetBIOS .The ELAN card must be first in the binding order

Suggested Answer: C

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About the Avaya 6202 Certification Exam

About the Exam

The Avaya 6202 (Avaya Aura Contact Center Implementation) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 65 practice questions across 13 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our 6202 questions are regularly updated to reflect the latest exam objectives.