Avaya Aura Contact Center Implementation

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These questions were last updated on May 18, 2026
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Question 1 of 65

You are installing Contact Center Manager Administration (CCMA) on a standalone server. Which statement regarding passwords associated with CCMA running on a Windows Server 2008 operating system is true?

The ice Admin user account can be deleted during the CCMA installation

The ice Admin user account password must be established during installation of CCMA

If the ice Admin password is changed, CCMA cannot be logged on to either as web admin of any other user

If the default web admin password is changed, CCMA cannot be logged on to either as ice Admin or as any other user

Question 2 of 65

You have completed the stand-alone installation of Contact Center Manager Administration (CCMA) software on a fully prepared Platform Vendor Independent (PVI) server

The CCMA cannot establish a connection to the Contact Center Manager Server (CCMS).

What is one of the first steps to troubleshoot the problem?

Reinstall CCMA

Ensure that the correct sys-admin password is being used

Change the IP multicast sending address on the CCMS server

Ensure that the CCMS and CCMA servers have been added to a domain

Question 3 of 65

In an Avaya Auraâ„¢ Contact Center, what does enabling Open do?

It permits agents to utilize the Avaya Open QueueÂ© Desktop for agent skills that have agents logged in with the correct training and knowledge sets to handle calls

It allows third parties including Contact Center Multimedia (CCMM) to create, read, and delete multimedia and voice contacts in Contact Center Manager Server (CCMS)

It gives agents and Call Center supervisors the ability to manage multiple simultaneous contact types such as voice, outbound voice, email, chat, IM and voicemail

It provides extended call queuing functionality for the Avaya Auraâ„¢ Contact Center by implementing the same functionality as the Automatic Call Distribution Queue including useful features like visualization

Question 4 of 65

After completing the in installation of the Contact Center Manager Server (CCMS), you want to display the installation log. What is the path to this log?

D:\Avaya\Logs\PV|

C:\Logs\CCMS

C:\Avaya\Logs\Sysops

D:\Log\CMS

Question 5 of 65

Which pre-installation preparations must be completed on a Platform Vendor Independent (PVI) server before installing Avaya Auraâ„¢ Contact Center server applications?

Enable IPV6 . Ensure SNMP is disabled. Enable NetBIOS. The ELAN card must be first in the binding order

Enable IPV6. Ensure SNMP is enabled. Enable NetBIOS. The Contact Center Subnet (CLAN) card must the first in the binding order

Disable IPV6. Ensure SNMP is enabled. Disable NetBIOS. The Contact Center Subnet (CLAN) card must be first in the binding order

Disable IPV6. Ensure SNMP is enabled .Disable NetBIOS .The ELAN card must be first in the binding order

Question 6 of 65

Which of the following best describes the approach used when configuring high availability across multiple regions to ensure minimal downtime during failover events?

Deploy active-active clusters with cross-region replication and automated DNS failover to maintain service continuity

Use a single-region deployment with periodic manual snapshots for disaster recovery purposes

Configure load balancers in each region with independent database instances and no synchronization

Implement cold standby servers that require manual intervention to activate during outages

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