Avaya Aura Experience Portal with POM Implementation and Maintenance

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You have 123 total questions to study from
Each page has 5 questions, making a total of 25 pages
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This questions were last updated on December 10, 2025
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Question 1 of 123

The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?

Avaya Aura Communication Manager

Avaya Aura Session Manager

Intelligent Customer Routing

Avaya Aura Experience Portal

Correct Answer: A

Question 2 of 123

You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.
What is the best way to validate the application installation?

Check the Avaya Aura experience Portal (AAEP) System Monitor.

Check AAEP administration System Maintenance > Log Viewer

Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html

Look at the Application Detail Report in the AAEP administration.

Correct Answer: C

Question 3 of 123

What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?

Restart the terracotta service.

Restart the ICR Core service.

Restart the httpd service.

Reboot the machine.

Correct Answer: D

Question 4 of 123

Your client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose three)

Restart the vpms service on the Experience Portal Manager (EPM).

Reconnect each Media Processing Platform (MPP) with the EPM.

Restart the MPP service from the EPM.

Restart the avpSNMPAgentSvc on the EPM.

Install a new license file on the EPM.

Correct Answer: A, B, D

Question 5 of 123

You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the
POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:

CmpMgrService.out -
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service |
192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?

Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign

Logging to EPM using a user with an assigned role of "Web Services" and restart the Campaign

Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"

Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".

Correct Answer: C