Avaya Aura Experience Portal with POM Implementation and Maintenance

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This questions were last updated on October 23, 2025
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Question 1 of 123

The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?

Avaya Aura Communication Manager

Avaya Aura Session Manager

Intelligent Customer Routing

Avaya Aura Experience Portal

Correct Answer: A

Question 2 of 123

You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the
POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:

CmpMgrService.out -
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service |
192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?

Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign

Logging to EPM using a user with an assigned role of "Web Services" and restart the Campaign

Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"

Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".

Correct Answer: C

Question 3 of 123

After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing
Platform (MPP) servers in the system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)

The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise WebLM server is down

One or more MPP system resources are overloaded

The specified VoIP gatekeeper or SIP gateway is incorrect

The Postgres service on the Experience Portal manager (EPM) is not running

Correct Answer: A, C

Question 4 of 123

Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

Call completed

Call failed

Call completed in SSA

Call routed

Call transferred

Correct Answer: C, D, E

Question 5 of 123

On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)

the IP of the POM server

an existing contact strategy

the Call Classification Analysis (CCA) timeout to be used

an existing contact attribute

sufficient voice ports and POM CCA licenses

Correct Answer: B, D, E