Avaya Aura Call Center Elite Implementation and Maintenance

Here you have the best Avaya 3304 practice exam questions

  • You have 69 total questions to study from
  • Each page has 5 questions, making a total of 14 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on December 15, 2025
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Question 1 of 69
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
Correct Answer: B, E

Question 2 of 69
What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center Elite? (Choose three.)
Correct Answer: A, B, E

Question 3 of 69
A supervisor wants to endure that a specified group of agents logout at a specified time during the work week.
How can this be accomplished?
Correct Answer: B

Question 4 of 69
A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or agent staffing levels change abruptly?
Correct Answer: D

Question 5 of 69
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters custom-options to allow this?
Correct Answer: C