Avaya Aura Call Center Elite Implementation and Maintenance

Here you have the best Avaya 3304 practice exam questions

You have 69 total questions across 14 pages (5 per page)
These questions were last updated on February 18, 2026
This site is not affiliated with or endorsed by Avaya.

Question 1 of 69

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

It enables routing of calls to the agent that is most idle.

It dynamically matches a customer to an optimal agent.

It provides conditional routing of calls to agent queues.

It allows for dynamic reporting of call center activities in custom methods.

It uses advanced algorithms to efficiently route calls to agents.

Question 2 of 69

What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center Elite? (Choose three.)

Question 3 of 69

A supervisor wants to endure that a specified group of agents logout at a specified time during the work week.
How can this be accomplished?

with After Call Work (ACW) Agent Considered Idle

with Forced Agent Logout Time

with Interruptible Aux Notification Timer (sec)

with Maximum Time Agent in ACW before logout (sec)

Question 4 of 69

A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or agent staffing levels change abruptly?

queue priority levels

reserve agents

skill preference levels

percent allocation

Question 5 of 69

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters custom-options to allow this?

Call Work Codes

Authorization Codes

Reason Codes

AUX State Codes

About the Avaya 3304 Certification Exam

About the Exam

The Avaya 3304 (Avaya Aura Call Center Elite Implementation and Maintenance) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 69 practice questions across 14 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our 3304 questions are regularly updated to reflect the latest exam objectives.