Avaya Aura Contact Center Maintenance and Troubleshooting

Here you have the best Avaya 3301 practice exam questions

  • You have 54 total questions across 11 pages (5 per page)
  • These questions were last updated on February 11, 2026
  • This site is not affiliated with or endorsed by Avaya.
Question 1 of 54

In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most commonly received e-mail queries?
Answer

Suggested Answer

The suggested answer is D.

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Question 2 of 54

While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs?
Answer

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The suggested answer is C.

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Question 3 of 54

Where are current SIP messages logged by Contact Center Manager Server?
Answer

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The suggested answer is C.

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Question 4 of 54

In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agents telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may be answered either via the telephone or AAAD.
If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to signal off-hook?
Answer

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The suggested answer is A.

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Question 5 of 54

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD).
However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?
Answer

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The suggested answer is A.

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About the Avaya 3301 Certification Exam

About the Exam

The Avaya 3301 (Avaya Aura Contact Center Maintenance and Troubleshooting) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 54 practice questions across 11 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our 3301 questions are regularly updated to reflect the latest exam objectives.