Avaya Aura Contact Center Maintenance and Troubleshooting

Here you have the best Avaya 3301 practice exam questions

  • You have 54 total questions to study from
  • Each page has 5 questions, making a total of 11 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on October 21, 2025
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Question 1 of 54
In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most commonly received e-mail queries?
    Correct Answer: D

Question 2 of 54
While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs?
    Correct Answer: C

Question 3 of 54
Where are current SIP messages logged by Contact Center Manager Server?
    Correct Answer: C

Question 4 of 54
In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agents telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may be answered either via the telephone or AAAD.
If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to signal off-hook?
    Correct Answer: A

Question 5 of 54
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD).
However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?
    Correct Answer: A