Avaya Aura Contact Center Administration

Here you have the best Avaya 3300 practice exam questions

You have 61 total questions to study from
Each page has 5 questions, making a total of 13 pages
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This questions were last updated on October 22, 2025
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Question 1 of 61

A customer with Avaya Contract Center in SIP environment would like to add voice processing commands to an application.
Which block would be required?

IVR

Treatment

Output

Input

Correct Answer: A

Question 2 of 61

A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3. If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?

Section wait_loop IF NOT QUEUED THEN IF OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_stlll_busy_ran_gv WAIT 30 EXECTUTE wait_loop

Section wait_loop IF NOT QUEUED THEN IF NOT OUT OF SERVICE automotive THEN QUEUE TO SKILLSET automotive WAIT 2 ELSE GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_busy_ran_gv WAIT 30 EXECTUTE wait_loop

Section wait_loop IF QUEUED AND IF OUT OF SERVICE automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_busy_ran_gv WAIT 30 EXECTUTE wait_loop

Section wait_loop IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_ran_gv WAIT 30

Correct Answer: D

Question 3 of 61

A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?

the number of contacts that entered the system in the last 10 minutes

the total number of active calls in the system

the number of calls that entered the system in the last 10 minutes

the number of calls answered in the preceding 10 minutes

Correct Answer: A

Question 4 of 61

A customer with Avaya Aura Contact Center will use the Contact Router for all calls entering the system. What is one function of the Contact Router?

It links agents to applications.

It links skillsets to applications.

It links Intrlnslcs to applications.

It links Control Directory Numbers (CDN) to applications.

Correct Answer: D

Question 5 of 61

Which statement regarding scripts is true?

A secondary script is the only place treatments can be applied to the call.

A primary script is referenced directly from the Master script, otherwise It Is a secondary script.

A primary script is the only place that call variables can be assigned.

Secondary and primary scripts are exactly the same.

Correct Answer: B