ITIL Foundation (syllabus 2011)

Here you have the best Exin EX0-001 practice exam questions

You have 424 total questions across 85 pages (5 per page)
These questions were last updated on February 13, 2026
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Question 1 of 424

Which role is responsible for carrying out the activities of a process?

Process owner

Change manager

Service manager

Process practitioner

Question 2 of 424

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

Service level management

IT operations management

Capacity management

Incident management

Question 3 of 424

Which of the following options is a hierarchy that is used in knowledge management?

Wisdom - Information - Data - Knowledge

Data - Information - Knowledge - Wisdom

Knowledge - Wisdom - Information - Data

Information - Data - Knowledge - Wisdom

Question 4 of 424

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

Service design: Design the processes

Service strategy: Develop the offerings

Service transition: Plan and prepare for deployment

Service operation: IT operations management

Question 5 of 424

Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented

Public frameworks are always cheaper to adopt

Public frameworks are prescriptive and tell you exactly what to do

Proprietary knowledge has been tested in a wide range of environments

About the Exin EX0-001 Certification Exam

About the Exam

The Exin EX0-001 (ITIL Foundation (syllabus 2011)) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 424 practice questions across 85 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our EX0-001 questions are regularly updated to reflect the latest exam objectives.