ITIL Foundation (ITILF)

Here you have the best Exin ITILF practice exam questions

  • You have 357 total questions to study from
  • Each page has 5 questions, making a total of 72 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on November 15, 2025
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Question 1 of 357
Which process is responsible for managing relationships with vendors?
    Correct Answer: C

Question 2 of 357
Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun
    Correct Answer: A

Question 3 of 357
What are the categories of event described in the UIL service operation book?
    Correct Answer: C

Question 4 of 357
Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations
    Correct Answer: B

Question 5 of 357
What is the name of the group that should review changes that must be implemented faster than the normal change process?
    Correct Answer: B