ITIL Foundation (ITILF)

Here you have the best Exin ITILF practice exam questions

  • You have 549 total questions to study from
  • Each page has 5 questions, making a total of 110 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on January 1, 2026
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Question 1 of 549
Which process is responsible for managing relationships with vendors?
Correct Answer: C

Question 2 of 549
Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun
Correct Answer: A

Question 3 of 549
What are the categories of event described in the UIL service operation book?
Correct Answer: C

Question 4 of 549
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
Correct Answer: B

Question 5 of 549
Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations
Correct Answer: B