ITIL Foundation (ITILF)

Here you have the best Exin ITILF practice exam questions

You have 549 total questions across 110 pages (5 per page)
These questions were last updated on February 16, 2026
This site is not affiliated with or endorsed by Exin.

Question 1 of 549

Which process is responsible for managing relationships with vendors?

Change management

Service portfolio management

Supplier management

Continual service improvement

Question 2 of 549

Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun

1, 2 and 4 only

2, 3 and 4 only

1, 3 and 4 only

1, 2 and 3 only

Question 3 of 549

What are the categories of event described in the UIL service operation book?

Informational, scheduled, normal

Scheduled, unscheduled, emergency

Informational, warning, exception

Warning, reactive, proactive

Question 4 of 549

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

Employers

Stakeholders

Regulators

Accreditors

Question 5 of 549

Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations

1 and 2 only

2 and 3 only

1 and 3 only

All of the above

About the Exin ITILF Certification Exam

About the Exam

The Exin ITILF (ITIL Foundation (ITILF)) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 549 practice questions across 110 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our ITILF questions are regularly updated to reflect the latest exam objectives.