IT Service Management Foundation based on ISO / IEC 20000

Here you have the best Exin EX0-115 practice exam questions

You have 136 total questions across 28 pages (5 per page)
These questions were last updated on February 17, 2026
This site is not affiliated with or endorsed by Exin.

Question 1 of 136

What is known as a temporary solution that enables the user to continue working?

Known Error

Request For Change (RFC)

Service Request

Workaround

Question 2 of 136

Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?

Business Relationship Management

Change Management

Release Management

Service Level Management

Question 3 of 136

Different types of events are reported to the Service Desk. Which event is an incident?

Information about the rollout of a specific application

A notification that a new toner cartridge has just been installed in a printer

A report that the printer is not working

A request for the installation of a new bookkeeping package

Question 4 of 136

What has to be included in a well defined process?

Expected outcomes

Functions

Statistical support

Timelines

Question 5 of 136

What would increase the amount of detail in the Configuration Management Database (CMDB)?

Increasing the scope of the CMDB

Increasing the number of attributes of each Configuration Item (CI) in the CMDB

Increasing the number of records in the CMDB

Increasing the use of the CMDB

About the Exin EX0-115 Certification Exam

About the Exam

The Exin EX0-115 (IT Service Management Foundation based on ISO / IEC 20000) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 136 practice questions across 28 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our EX0-115 questions are regularly updated to reflect the latest exam objectives.