IT Service Management Foundation based on ISO / IEC 20000

Here you have the best Exin EX0-115 practice exam questions

  • You have 136 total questions to study from
  • Each page has 5 questions, making a total of 28 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on January 2, 2026
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Question 1 of 136
What is known as a temporary solution that enables the user to continue working?
Correct Answer: D

Question 2 of 136
Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?
Correct Answer: B

Question 3 of 136
Different types of events are reported to the Service Desk. Which event is an incident?
Correct Answer: C

Question 4 of 136
What has to be included in a well defined process?
Correct Answer: A

Question 5 of 136
What would increase the amount of detail in the Configuration Management Database (CMDB)?
Correct Answer: B