A business case has been developed for the introduction of a new customer service platform. In the ‘Impact Assessment’ section, which key factor should the business analyst highlight to communicate the potential organizational changes resulting from the platform’s implementation?

A business analyst working for a large, luxury home furnishings retailer has received the following email from one of their overseas buyers:

“Hi I have recently returned from China, where I was searching for items for a new furniture range we are planning to release over the summer. The first thing to note is that we are not the first company looking to source these products from this market. By chance, | met a representative of HomeLux (one of our competitors). They told me that they had negotiated a very competitive price with the producers here; on condition of agreed purchase volumes over the next five years.I have managed to source some samples of handmade chairs, which we will need to test for durability and check that they have been I made from sustainable sources. We must also investigate trade regulations, to see if there are any restrictions on the quantities we will be allowed to import.”

The business analyst is going to put together an analysis from this information.

What can be identified from the email?

A project manager is discussing the activities on a Business Activity Model (BAM) with a group of Subject Matter Experts (SMEs).

The SMEs confirm that “review feedback” activity is triggered in the event that targets are not met, and on a quarterly basis when a report is automatically generated.

The update supplier list activity is triggered when the supplier signs a contract.

How many of each type of business events are listed?

A business analyst working for a small organization has identified a specific pain point.

They develop 3 possible solutions that can be piloted.

They conduct workshops to capture feedback related to the pilots.

They use the Double Diamond model as part of the design process.

Which of the following stages of Design Thinking is present in the bulletpoints?

A company has just completed a two-year project to implement a commercial off the shelf (COTS) system in its customer service department. The results have been significantly worse than expected, with staff being forced to create manual workarounds to accommodate the expectations of large customers. Which investigative technique would have been most likely to uncover these problems earlier in the analysis process?