Managing Jira Service Projects for Cloud

Here you have the best Atlassian ACP-420 practice exam questions

  • You have 74 total questions across 15 pages (5 per page)
  • These questions were last updated on February 16, 2026
  • This site is not affiliated with or endorsed by Atlassian.
Question 1 of 74

Customers must be able to select the related service when creating a request.
They should only be able to see the services to which their organization has access.
Project admin Pam must meet these requirements using a scalable solution.
What should Pam do?
Answer

Suggested Answer

The suggested answer is B.

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Question 2 of 74

Your project has four automation rules configured.
One of them delivers the most value in terms of improving customer experience, because tickets are more likely to be resolved on time.
Identify that rule.
Answer

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The suggested answer is A.

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Question 3 of 74

You are configuring the virtual service agent for your project.
While the Settings page is visible, the Intent option is not available.
Identify the reason.
Answer

Suggested Answer

The suggested answer is B.

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Question 4 of 74

You are using Atlassian Intelligence answers with the virtual agent.
Customers are finding that none of their questions are being answered with knowledge base articles.
Identify the root cause.
Answer

Suggested Answer

The suggested answer is B.

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Question 5 of 74

Which configuration can be done by an agent within a customer portal?
Answer

Suggested Answer

The suggested answer is B.

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About the Atlassian ACP-420 Certification Exam

About the Exam

The Atlassian ACP-420 (Managing Jira Service Projects for Cloud) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 74 practice questions across 15 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our ACP-420 questions are regularly updated to reflect the latest exam objectives.