Certified Quality Improvement Associate

Here you have the best ASQ CQIA practice exam questions

You have 41 total questions to study from
Each page has 5 questions, making a total of 9 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on December 13, 2025
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Question 1 of 41

With which of the following processes is Problem Management least likely to interface on a regular basis?

IT Financial Management

Change Management

Incident Management

Availability Management

Correct Answer: A

Question 2 of 41

Which of the following places Problem Management activities in the correct order:

Identify and record, classify, investigate and diagnose, raise an RFC, review the change

Investigate and diagnose, raise an RFC, classify, identify and record

Identify and record, investigate and diagnose, raise an RFC, classify, review the change

Review a change, classify, identify and record, investigate and diagnose, raise another RFC

Correct Answer: A

Question 3 of 41

Which of the following activities may, exceptionally, be omitted for an urgent change?
1. Recording that the change has been made
2. Testing the change
3. Holding a CAB meeting
4. Establishing a back-out plan

All of them

2 and 4

2 and 3

3 and 4

Correct Answer: C

Question 4 of 41

Why is Service Management so important to IT service providers?

The success of many businesses depends upon the quality of their IT

It's the only way to manage IT in the Internet age

It's contained within the IT Infrastructure Library

It's the first non-proprietary initiative for the management of IT systems

Correct Answer: A

Question 5 of 41

Which of the following is NOT the responsibility of the Release Management process?

The physical aspects of software control

Ensuring that the accuracy of CMDB entries concerning software CIs is maintained

Helping to determine the software release policy

Distributing software

Correct Answer: B