Certified Manager of Quality/Organizational Excellence

Here you have the best ASQ CMQ-OE practice exam questions

You have 53 total questions to study from
Each page has 5 questions, making a total of 11 pages
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This questions were last updated on May 6, 2025
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Question 1 of 53

Two employees separately submitted the same idea to a company’s formal suggestion system on the same date. Under the rules of the system the employee who submits an idea is to receive a portion of the financial savings in the first year, which for this idea will be a very substantial amount. However, each employee claims to have come up with the idea and insists that the other stole it and submitted it after a conversation they’d had about a processing problem in their department. Neither wants to share the reward. The company should:

Change the suggestion system to be available only to teams.

Call in an arbitrator to settle the issue.

Insist that the two employees negotiate with each other until they reach an agreement.

Ask others in the department how they believe the reward should be distributed.

Correct Answer: C

Question 2 of 53

The leader of a team that had formerly worked together exceptionally well has noticed several disagreements between team members since two new people joined the team two weeks ago. The leader should:

Meet with all team members except the new ones and try to come up with suggestions for resolving any problems.

Have a one-on-one discussion with each of the new members and explain how the team used to avoid arguments.

Ask a facilitator to attend the next few meetings to help reduce conflict.

Do nothing.

Correct Answer: C

The leader should ask a facilitator to attend the next few meetings to help reduce conflict. This option provides an impartial authority who can help mediate disputes and provide strategies for conflict resolution, ensuring that the new team dynamic can integrate smoothly. Ignoring the problem (Option D) could exacerbate issues, while excluding new members from discussions (Option A) or singling them out (Option B) might create an unwelcoming environment.

Question 3 of 53

Two human resource functions that typically are shared with other organizational components are:

Unemployment and relocation administration.

Union contract negotiation and OSHA compliance assessment.

Staffing and training.

Compensation and benefits administration.

Correct Answer: C

Question 4 of 53

Which of the following quality tools is most likely to identify a specific quality system effectiveness problem to be addressed?

Process map

Balanced scorecard

Quality management system audit

Employee performance appraisal

Correct Answer: A

Question 5 of 53

Looking at the following data:

40, 20, 10, 20, 50, 90, 80, 30, 20, 40 the mean is , the median is ,

40, 35, 20

40, 20, 40

20, 40, 40

45, 70, 20

Correct Answer: B

The mean is calculated by summing all the numbers and dividing by the amount of numbers. The sum of the numbers 40, 20, 10, 20, 50, 90, 80, 30, 20, and 40 is 400. Dividing 400 by 10 gives us 40. The median is the middle number in a sorted list of numbers. Sorting the list gives us: 10, 20, 20, 20, 30, 40, 40, 50, 80, 90. With an even number of observations, the median will be the average of the two middle numbers. Here, those numbers are 30 and 40, so the median is (30 + 40) / 2, which equals 35.