Mac Service Certification

Here you have the best Apple 9L0-012 practice exam questions

You have 24 total questions to study from
Each page has 5 questions, making a total of 5 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on November 16, 2025
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Question 1 of 24

Rhonda claims that her Mac cannot connect wirelessly to her AirPort Express network at home. Which of the following would be the BEST question to ask her
FIRST?

Have you tried connecting to a different Wi-Fi network?

Does your ISP support wireless access to the Internet?

Do you have a Thunderbolt to Ethernet adapter?

Have you updated your RAM?

Correct Answer: A

Question 2 of 24

Power Nap operations on a MacBook Air (Mid 2012) will be suspended until the unit is connected to a power adapter when the charge is at what percentage or less?

10 percent

30 percent

50 percent

75 percent

Correct Answer: B

Question 3 of 24

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?

Red

Blue

White

Yellow

Correct Answer: A

Question 4 of 24

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds.

The unit does not have RAM or RAM is not installed properly.

The logic board has failed and must be replaced.

The RAM does not pass data integrity tests.

The hard drive has failed S.M.A.R.T. status.

Correct Answer: A

Question 5 of 24

Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:

Increases processing power

Enhances graphics processing

Optimizes system cooling

Enables use of special memory modules

Correct Answer: D