When working with case types, what is the lowest level in the case type hierarchy called?
When working with case types, what is the lowest level in the case type hierarchy called?
When discussing hierarchies in a structure, the term 'leaf-level' refers to the lowest level. This term is commonly used in computer science and data structures to denote the end points of a hierarchy, which do not branch out further. Thus, in the context of case types, 'leaf-level' is the lowest level in the case type hierarchy.
B correct CSM Implementation Book Page 53
https://www.servicenow.com/community/csm-forum/possible-to-transfer-case-from-one-case-type-to-another/m-p/373346 says B as well
B is Correct. Leaf level refers to the lowest level in a hierarchy.The leaf-level case types sit right above the data level. CSM Implementation eBook Page 53
E-book CSM see page 56. https://evantage.gilmoreglobal.com/reader/books/SN-CSMI-T010-PG-E/pageid/55
Correct Answer B "A leaf (lowest level) category is associated with a product offering" https://www.servicenow.com/docs/bundle/utah-customer-service-management/page/product/customer-service-management-order-management/concept/csm-om-product-catalogs-and-categories.html