Certified Implementation Specialist - IT Service Management Exam Questions

Here you have the best ServiceNow CIS-ITSM practice exam questions.

Some things you may want to keep in mind about this practice exam questions:

  • You have 203 total questions to study from
  • Each page has 5 questions, making a total of 41 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on September 10, 2024

Question 1 of 203

Given the class structure shown below, which types of CIs will be included in a report run against the cmdb_ci_computer table?

    Correct Answer: C

    A report run against the cmdb_ci_computer table will include Configuration Items (CIs) defined directly in the cmdb_ci_computer table as well as all CIs in its child classes. This includes cmdb_ci_server, cmdb_ci_win_server, cmdb_ci_linux_server, and cmdb_ci_unix_server. This hierarchical inclusion is characteristic of the way class structures are queried in CMDBs (Configuration Management Databases).

Question 2 of 203

Which field from the configuration item will automatically populate in the Assignment group field of an incident record?

    Correct Answer: B

    The 'Assignment group' field of an incident record will automatically populate with the 'Support group' field from the configuration item. This is because the support group is responsible for addressing issues related to the configuration item, and the system uses this field to ensure incidents are assigned to the appropriate group for resolution.

Question 3 of 203

Which of the following are defined for a given change model? (Choose three.)

    Correct Answer: BCE

    For a given change model, the following elements are typically defined: state models, state transition conditions, and state transitions. State models describe the various states a change goes through, state transition conditions specify the criteria for moving from one state to another, and state transitions are the actual movements between states. Phase transitions and phase models are not standard components specifically defined for change models.

Question 4 of 203

When is a change task for Post Implementation Review created for an unauthorized change?

    Correct Answer: C

    A change task for Post Implementation Review is created when the change request moves to a state of Review. This step ensures that unauthorized changes undergo a thorough review before any further actions are taken and aligns with standard ITSM practices.

Question 5 of 203

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

    Correct Answer: B

    The CI Class Manager should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes. It provides a centralized view to explore the class hierarchy in a tree-view format, and allows for viewing and editing class definitions and related settings such as identification rules, reconciliation rules, and CMDB Health.