Question 6 of 407
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
Answer

Suggested Answer

The suggested answer is A, C, E.

Knowledge Base Search results can be sorted by most recent update, relevancy, and number of views. These options allow users to prioritize the most current information, the content most relevant to their search terms, and the most frequently accessed articles.

Community Votes7 votes
ACESuggested
86%
ABC
14%
Question 7 of 407
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
Answer

Suggested Answer

The suggested answer is C.

To view the fulfillment stage task list for an order placed by a user, the path an Administrator could take typically follows the sequence of REQ (request number), then RITM (requested item number), and finally TASK (task number). The REQ contains RITMs, and each RITM can have multiple TASKs associated with it. This hierarchical structure allows viewing tasks associated with a specific order.

Community Votes8 votes
CSuggested
100%
Question 8 of 407
Which term refers to application menus and modules which you may want to access quickly and often?
Answer

Suggested Answer

The suggested answer is B.

The term that refers to application menus and modules which you may want to access quickly and often is 'Favorite'. A 'Favorite' is a commonly used feature in software applications that allows users to mark specific items for easy access. This is intended to help users quickly navigate to frequently used functionalities or resources.

Community Votes7 votes
BSuggested
100%
Question 9 of 407
What is generated from the Service Catalog once a user places an order for an item or service?
Answer

Suggested Answer

The suggested answer is C.

When a user places an order for an item or service from the Service Catalog, a request is generated. This request represents the user's order and triggers the workflow to fulfill the requested item or service. This process is essential for tracking and managing the lifecycle of the order from initiation to completion.

Community Votes6 votes
CSuggested
100%
Question 10 of 407
From the User menu, which actions can a user select? (Choose three.)
Answer

Suggested Answer

The suggested answer is B, C, D.

From the User menu, users can Log Out of ServiceNow, Elevate Roles, and Impersonate Users. Logging out is a basic functionality for security purposes. Elevating roles allows users with sufficient permissions to temporarily increase their access level for administrative tasks. Impersonating users is available to those with specific permissions for troubleshooting or testing.

Community Votes14 votes
BCDSuggested
79%
BEF
14%
ACD
7%