Pegasystems PEGACPBA73V1 Practice Questions & Answers

Question 6 of 48

In the following partial case life cycle, a manager must contact a job applicant to schedule an interview. The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable.
Exam PEGACPBA73V1: Question 6 - Image 1

To meet this requirement, you apply a goal and deadline to the ___________________.

A.

Case type

B.

Schedule Interview process

C.

Interview stage

D.

Schedule Interview step

Question 7 of 48

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours.
Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)

A.

Provide notification to HR requesting urgency be increased.

B.

Provide a service level for the HR assignment.

C.

Provide escalation action to HR and resolve the case.

D.

Provide a field for urgency adjustment.

E.

Provide a local action to transfer the assignment to another queue.

Question 8 of 48

When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.
How do you configure the resolve process to support this requirement?

A.

Add a Send Email step as an optional action.

B.

Add a Send Email step and include all required parties.

C.

Route the email to all the recipients in a Collect Information step.

D.

Route an Approval step to the required parties.

Question 9 of 48

When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim.
How do you implement this requirement so each approver can work independently?

A.

Create three assignments and route to the appropriate approver.

B.

Create an approval step with cascading approval.

C.

Route to a workbasket where all three roles have access.

D.

Create business logic to route to the different approvers.

Question 10 of 48

An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.
How do you configure the approvals in the application?

A.

Add the manager approval to an alternate stage in the case life cycle.

B.

Configure a parallel process for each of the required approvals.

C.

Add an optional process to each approval in the appropriate stage.

D.

Configure a single cascading approval based on an authority matrix.