ITIL4 Practitioner Monitoring and Event Management Exam

Question 6 of 20

What is an output from the 'event handling' process and an input to the 'monitoring and event management review' process?

A.

Monitoring plan

B.

Event statistics

C.

Updated monitoring criteria

D.

Notifications from objects

Question 7 of 20

An organization is improving the monitoring and event management of its services by involving users, customers and support staff when defining events, monitoring, and reporting.

Which guiding principle is MOST clearly linked to this activity?

A.

Progress iteratively with feedback

B.

Keep it simple and practical

C.

Collaborate and promote visibility

D.

Start where you are

Question 8 of 20

Which monitoring and event management activity will involve partners and suppliers?

A.

Providing monitoring and event reports to benchmark service performance against SLAs agreed with customers

B.

Identifying exception events that do not require action

C.

Obtaining information from component suppliers about typical events so that the components can be managed as part of a service

D.

Defining the objective of monitoring based on SLAs agreed with customers

Question 9 of 20

Which of the following is NOT a benefit of the monitoring and event management practice?

A.

Proactive or early detection of incidents and problems

B.

More frequent "firefighting" responses to incidents

C.

Early warnings of IT service interruption or degradation

D.

Greater visibility of dependencies that impact value streams

Question 10 of 20

Which of the following is a CORRECT statement about monitoring in the context of the monitoring and event management practice?

A.

It is impossible to define a universal set of monitoring and event management criteria

B.

It is crucial to define a universal set of monitoring and event management criteria

C.

Significance of events does not affect the frequency of active monitoring

D.

Native monitoring tools have little value for the practice