ITIL ITIL 4 BRM Exam Practice Questions and Answers

Question 6 of 40

In the context of a cooperative relationship, which would NOT be a role of business relationship management?

A.

Using information to look for new ways to add value for the service consumers

B.

Balancing becoming a trusted partner with investing too much in high-value services

C.

Achieving strategic alignment and setting common goals and priorities

D.

Identifying tailored services that meet service outcome and experience expectations

Question 7 of 40

Which is an example of the ‘explore’ step of the service relationship journey?

A.

Checking a service provider’s reviews online before contacting the organization

B.

Providing a service provider feedback about a desired new feature

C.

Downloading a trial version of a service provider’s software offering

D.

Contacting a provider’s service desk for assistance using a product

Question 8 of 40

Which TWO statements about BRM and third-party services are CORRECT?

BRM does not focus on suppliers as they never interact directly with the organization’s users
BRM ensures that, where appropriate, suppliers follow a service provider’s BRM approach
BRM is not directly involved in and does not need to understand supplier services
BRM needs to understand dependencies on supplier services as they influence user experience

A.

1 and 2

B.

2 and 4

C.

1 and 3

D.

3 and 4

Question 9 of 40

Which of the following describes a value stream?

A.

A model that defines the key aspects of a relationship journey for a set of business stakeholders

B.

A set of steps undertaken to create and deliver products and services

C.

An operating model which defines the main activities required to respond to demand and facilitate value realization

D.

Asset of organizational resources designed for performing work or accomplishing an objective

Question 10 of 40

What is an output of the ‘managing business relationship journeys’ process?

A.

Updated relationship records

B.

BRM training and awareness material

C.

A review of the organization’s culture

D.

Business relationship principles and models