Exin ITILF Certification Practice Questions & Answers

Question 6 of 549

What is the name of the group that should review changes that

must be implemented faster than the normal change process?

A.

Technical management

B.

Emergency change advisory board

C.

Urgent change board

D.

Urgent change authority

Question 7 of 549

Which of the following is NOT an objective of service transition?

A.

To ensure that a service can be operated, managed and supported

B.

To provide training and certification in project management

C.

To provide quality knowledge and information about services and service assets

D.

To plan and manage the capacity and resource requirements to manage a release

Question 8 of 549

Which of the following types of service should be included in the scope of service portfolio management?

1. Those planned to be delivered2. Those being delivered3. Those that have been withdrawn from service

A.

1 and 3 only

B.

All of the above

C.

1 and 2 only

D.

2 and 3 only

Question 9 of 549

The BEST description of an incident is:

A.

An unplanned disruption of service unless there is a backup to that service

B.

An unplanned interruption to service or a reduction in the quality of service

C.

Any disruption to service whether planned or unplanned

D.

Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

Question 10 of 549

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A.

Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve

B.

Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

C.

Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

D.

What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?