Exin ITILF Exam Questions

Question 6 of 357

Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service

1 and 3 only

All of the above

1 and 2 only

2 and 3 only

Correct Answer: B

Question 7 of 357

The BEST description of an incident is:

An unplanned disruption of service unless there is a backup to that service

An unplanned interruption to service or a reduction in the quality of service

Any disruption to service whether planned or unplanned

Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

Correct Answer: B

Question 8 of 357

When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found

2 only

1 only

Neither of the above

Both of the above

Correct Answer: D

Question 9 of 357

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

The change authorization board

The change advisory board

The change implementer

The change manager

Correct Answer: B

Question 10 of 357

Which process is responsible for discussing reports with customers showing whether services have met their targets?

Continual service improvement

Change management

Service level management

Availability management

Correct Answer: C