Technical management

Emergency change advisory board

Urgent change board

Urgent change authority

To ensure that a service can be operated, managed and supported

To provide training and certification in project management

To provide quality knowledge and information about services and service assets

To plan and manage the capacity and resource requirements to manage a release

1 and 3 only

All of the above

1 and 2 only

2 and 3 only

An unplanned disruption of service unless there is a backup to that service

An unplanned interruption to service or a reduction in the quality of service

Any disruption to service whether planned or unplanned

Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve

Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?