Question 6 of 88
Agent Email is a Cisco Unified CCX feature available in which of these packages?
Answer

Suggested Answer

The suggested answer is B.

Question 7 of 88
What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?
Answer

Suggested Answer

The suggested answer is D.

Question 8 of 88
Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)
Answer

Suggested Answer

The suggested answer is B, D, F.

Question 9 of 88
In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified Contact Center Express site?
Answer

Suggested Answer

The suggested answer is A.

Question 10 of 88
A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?
Answer

Suggested Answer

The suggested answer is C.

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