Cisco 500-051 Certification Practice Questions & Answers

Question 6 of 49

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

A.

Contact Service Queue

B.

Skill Groups

C.

Resource Groups

D.

competence levels

Question 7 of 49

Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

A.

Assign a contact list to a CSQ.

B.

Assign a contact list to a workflow group.

C.

Assign an SME to a contact list.

D.

Assign a contact list to a skill.

E.

Assign an SME to a CSQ.

Question 8 of 49

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express
Enhanced? (Choose three.)

Question 9 of 49

Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)

A.

create a trigger

B.

upload script to repository

C.

restart the Cisco Unified CCX Engine

D.

specify the maximum number of sessions

E.

configure default session timeout

Question 10 of 49

In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

Page 9 -

A.

to invoke a specified method of a custom Java class

B.

to reference a variable of a custom Java Object

C.

to pass variables between two different workflows

D.

to create an object for the purpose of executing methods on a remote computer

E.

to get a reference to the Contact and Session states

F.

to allow for arguments to be passed to a specified method