Avaya 7392X Certification Practice Questions & Answers

Question 6 of 61

Which scope is defined by the time-of-day (TOD) variable?

A.

Collect Scope Variable

B.

Global Scope Variable

C.

Local Scope Variable

D.

Persistent Scope Variable

Question 7 of 61

Which two parameters must be configured to allow Service Observing while off site? (Choose two.)

A.

Service Observing Listen Only Access Code

B.

COR – Restriction Override set to all

C.

Telecommuter

D.

Service Observing (Remote/By FAC)

Question 8 of 61

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

A.

It enables recorded announcements to be played to incoming calls.

B.

It provides options for selecting among available agents with the same skill.

C.

It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

D.

It provides basic reporting on Vectors, Agents, and Trunk Groups.

E.

It improves agent performance because supervisors can have agents handle calls based on either skill-level or greatest need.

Question 9 of 61

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.

With EAS enabled, which software mechanism is used for queuing?

A.

Agent IDs

B.

VDNs

C.

Agent Stations

D.

Skills

Question 10 of 61

How can an installer identify if a customer has the Avaya Aura® Call Center Elite package?

A.

Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.

B.

Check the System-Parameters Customer-Options Form and search for the EAS field.

C.

Check the Feature-Related System Parameters and search for the Call Center Elite field.

D.

Check the System-Parameters Customer-Options Form and search for the Call Center Elite field.