Avaya 7391X Certification Practice Questions & Answers

Question 6 of 68

With Expert Agent Selection (EAS), when is an agent’s internal login ID associated with a specific telephone?

A.

when the station has Auto Answer enabled

B.

when the agent logs in at that telephone

C.

when the agent’s login ID is administered in the switch

D.

when the telephone extension is configured on the station form

Question 7 of 68

Which properties of the call center must be configured so that hunt groups are treated as skills for the Automatic Call Distribution (ACD)?

A.

The skills only appear as hunt groups if the ACD is set to no, and if Expert Agent Selection is set to no

B.

The skills only appear as hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no

C.

The skills only appear as hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to yes

D.

The skills only appear as hunt groups if the ACD is set to no, and if Expert Agent Selection is set to yes

Question 8 of 68

Direct Agent calls are not getting counted correctly in Call Management System (CMS).

What must be administered so that Direct Agent calls are measured properly?

A.

ead-mia

B.

skill-level

C.

Class of Service (COS)

D.

Class of Restriction (COR)

Question 9 of 68

Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose two.)

Question 10 of 68

Which three fields on the Vector Directory Number (VDN) from are only Call Center Elite feature related? (Choose three.)