Avaya 3300 Certification Practice Questions & Answers

Question 6 of 61

Which statement regarding scripts is true?

A.

A secondary script is the only place treatments can be applied to the call.

B.

A primary script is referenced directly from the Master script, otherwise It Is a secondary script.

C.

A primary script is the only place that call variables can be assigned.

D.

Secondary and primary scripts are exactly the same.

Question 7 of 61

Which two commands can update the value of a call variable? (Choose two.)

Question 8 of 61

How many seconds are recommended that a script should wait after queuing a contact to a skillset?

A.

WAIT 1

B.

WAIT 2

C.

WAIT 4

D.

WAIT 8

Question 9 of 61

A customer with Avaya Aura Contact Center has written a script application. The Problem View Is showing a syntax error with the following area of script:

IF DAY OF WEEK EQUALS MONDAY..FRIDAY THEN

What is the correct syntax required for this application?

A.

IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN

B.

IF DAY OF WEEK EQUALS MON..FRI THEN

C.

IF DAY OF WEEK - MONDAY FRIDAY THEN

D.

IF DAY OF WEEK = MONDAY..FRIDAY THEN

Question 10 of 61

A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The data fields available are cumulative, fixed, and instantaneous.

What is an example of a cumulative data field?

A.

Application Name

B.

Average Answered Delay

C.

Calls Waiting

D.

Service Level Threshold