Salesforce Field Service Lightning Consultant Exam Questions

Question 6 of 68

Universal Containers wants to track the total associated price when servicing Work Orders for Customers.
Which two of the following should a Consultant recommend? (Choose two.)

Use Work Order and Work Order Line Items.

Use a custom object to model the Work Order pricing.

Use the Einstein Pricing Configurator.

Set up Products and Price Books.

Correct Answer: A, D

Question 7 of 68

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)

Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

Use of Standard Reports to view Parent and Work Order Lines Items within Work Orders by Customer.

Correct Answer: B, C

Question 8 of 68

Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders.
What field type should be configured to capture this information?

Barcode

Date

Formula

Text

Correct Answer: D

To capture an Asset Number using a barcode scanner, the field type should be 'Text'. This type of field can store the alphanumeric data that barcodes represent. 'Date', 'Formula', and 'Barcode' are not suitable for this purpose, as 'Date' is specifically for dates, 'Formula' calculates values based on other fields and cannot capture input, and 'Barcode' is not a field type offered by most systems.

Question 9 of 68

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Service Appointments or Service Resources are hidden from partners.
How would a Partner user update the Work Order record from a mobile Device?

Field service mobile app

Salesforce mobile app

Work Order records are unavailable on a mobile device

Salesforce Touch

Correct Answer: B

The Salesforce mobile app is designed to allow users, including partners, to update various Salesforce records while on the go, including Work Order records. The mobile app includes the necessary functionalities for updating records without needing access to Service Appointments or Service Resources. Thus, a Partner user can update the Work Order record from a mobile device using the Salesforce mobile app.

Question 10 of 68

Universal Containers wants to reduce their mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? (Choose three.)

Adjust Scheduling Policy

Knowledge Base

Dispatching

Customer Entitlements

Scheduling

Correct Answer: A, C, E

To reduce the mean-time-to-service, Universal Containers should focus on optimizing the scheduling policy to ensure that appointments are assigned efficiently and appropriately, considering factors such as travel time and technician availability. Dispatching needs to be streamlined to allocate the right resources to the right tasks promptly. Efficient scheduling overall can reduce downtime between service appointments and maximize resource utilization. While a knowledge base is important for providing information, it does not directly impact the immediate scheduling and dispatching processes that are crucial for reducing service time. Customer entitlements are also important but do not have a direct impact on the mean-time-to-service.