All Exams
Login
Home
Exams
PEOPLECERT
58
Question 6 of 330
What do customer perceptions and business outcomes help to define?
A.
The value of a service
B.
Governance
C.
Total cost of ownership (TCO)
D.
Key performance indicators (KPIs)
Answer
Discussion
Correct Answer: A
Question 7 of 330
Which of the following are basic concepts used in access management?
A.
Personnel, electronic, network, emergency, identity
B.
Rights, access, identity, directory services, service/service components
C.
Physical, personnel, network, emergency, service
D.
Normal, temporary, emergency, personal, group
Answer
Discussion
Correct Answer: B
Question 8 of 330
Which of these statements about resources and capabilities is CORRECT?
A.
Resources are types of service asset and capabilities are not
B.
Resources and capabilities are both types of service asset
C.
Capabilities are types of service asset and resources are not
D.
Neither capabilities nor resources are types of service asset
Answer
Discussion
Correct Answer: B
Question 9 of 330
Within service design, what is the key output handed over to service transition?
A.
Measurement, methods and metrics
B.
Service design package
C.
Service portfolio design
D.
Process definitions
Answer
Discussion
Correct Answer: B
Question 10 of 330
What should a service always deliver to customers?
A.
Applications
B.
Infrastructure
C.
Value
D.
Resources
Answer
Discussion
Correct Answer: C
Prev page
Prev
Next page
Next