Pegasystems PEGAPCSA80V1_2019 Exam Questions & Answers

Question 6 of 61

An order fulfillment case type allows a customer to update user profile information during the order placement stage.
The user profile consists of the following three pages:
✑ Account ID and password
✑ Customer contact information
✑ A list of open orders with status of each order
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

Add a set of optional actions to the case workflow.

Add an alternate stage to the case life cycle.

Add an optional process to the case workflow.

Add a button for each profile page to each assignment.

Question 7 of 61

A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base.
What approach maximizes reuse and maintainability?

Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application.

Place the updated rules into a new ruleset and include the new ruleset in a new application.

Place the updated rules into a new ruleset and include the new ruleset in a new version of the application.

Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.

Question 8 of 61

You are creating a case type to process job applications for a large corporation. Job applications for security positions require a physical assessment in addition to the standard criminal background check. The physical assessment can occur before or after the background check.
How do you configure a case type to achieve the required behavior?

Create a process for the physical assessment that is followed by a process for the background check.

Create a process for the physical assessment that is parallel to the background check process.

Create a process on one stage for the background check and a process on another stage for the physical assessment.

Create a process for the background check and an optional process for the physical assessment.

Question 9 of 61

You are developing a case type to process visa applications. As part of the process, applicants need to schedule an interview with the consulate. A child Interview case is created for the interview process and assessment. Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved.
How do you configure a case type to achieve the required behavior?

Add a Create Case step that creates the Interview child case. There is no need to add a Wait step.

Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the interview case reaches a status of Resolved and after 48 hours have elapsed.

Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until 48 hours have elapsed.

Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved.

Question 10 of 61

You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement, you need to set the _____________ in the service level to 3 days.

deadline

goal

urgency

passed deadline