Question 6 of 50
When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.
How do you configure the resolve process to support this requirement?
Answer

Suggested Answer

The suggested answer is B.

Question 7 of 50
The business process for an automobile insurance claim consists of the following phases:
Submission: The customer contacts a customer service representative (CSR) to file the claim.
Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
Answer

Suggested Answer

The suggested answer is D.

Question 8 of 50
In an insurance claim application, you have the following requirement: All claims must be resolved within 30 days.
To meet this requirement you configure a service level. Where should the service level be configured?
Answer

Suggested Answer

The suggested answer is B.

Question 9 of 50
Sales managers must be able to approve sales quote proposals by email and from a mobile device.
How do you implement this requirement?
Answer

Suggested Answer

The suggested answer is C.

Question 10 of 50
Which requirement do you satisfy by using a Wait step?
Answer

Suggested Answer

The suggested answer is A.