Pegasystems PEGACPSA88V1 Practice Questions & Answers

Question 6 of 87

An insurance claim case type is defined as follows:
Exam PEGACPSA88V1: Question 6 - Image 1

If the Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?

When the Review claim step completes

When Investigate claim step completes

When the Process claim stage starts

When the Review claim step starts

Question 7 of 87

An event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:
If customers do not ask for catering, they receive a rental rate quote for the dining room.
If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.
Which two options do you use to configure the case type to achieve the requested behavior? (Choose two.)

Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote.

Create a checkbox for customers to indicate whether they want catering for the event. Add a decision shape that evaluates whether the customer checks the box.

Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.

Create a process for customers to indicate menu preferences. Add the process as a case-wide optional action.

Question 8 of 87

In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type, size, and age of the animal.
How do you configure the case life cycle to meet this requirement?

Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal.

Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed.

Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process.

Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal.

Question 9 of 87

A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down." You configure a Search duplicate cases step to identify duplicate IT tickets.
What is the basic condition for the Search duplicate cases step?

Issue type is same

Name of submitter is same

Department is same

Office location is same

Question 10 of 87

On a service level, the passed deadline interval is measured from ________________________.

the end of the goal interval

the end of the deadline interval

when a user begins the assignment

when the assignment is ready for a user