ITIL ITILFND Exam Questions

Question 6 of 549

Which of the following is an objective of business relationship management?

To identify patterns of business activity

To ensure high levels of customer satisfaction

To secure funding to manage the provision of services

To ensure strategic plans for IT services exist

Correct Answer: B

Question 7 of 549

The design of IT services requires the effective and efficient use of "the four PS". What are these four PS?

People, process, partners, performance

Performance, process, products, plans

People, process, products, partners

People, products, plans, partners

Correct Answer: C

Question 8 of 549

Which of the following BEST describes service strategies value to the business?

Allows higher volumes of successful change

Reduction in unplanned costs through optimized handling of service outages

Reduction in the duration and frequency of service outages

Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

Correct Answer: D

Question 9 of 549

Which two processes will contribute MOST to enabling effective problem detection?

Incident and financial management

Change and release and deployment management

Incident and event management

Knowledge and service level management

Correct Answer: C

Question 10 of 549

Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

Change proposal

Change policy

Service request

Risk register

Correct Answer: A