ITIL ITILFND Certification Practice Questions & Answers

Question 6 of 549

Which of the following is an objective of business relationship management?

A.

To identify patterns of business activity

B.

To ensure high levels of customer satisfaction

C.

To secure funding to manage the provision of services

D.

To ensure strategic plans for IT services exist

Question 7 of 549

The design of IT services requires the effective and efficient use of "the four PS". What are these four PS?

A.

People, process, partners, performance

B.

Performance, process, products, plans

C.

People, process, products, partners

D.

People, products, plans, partners

Question 8 of 549

Which of the following BEST describes service strategies value to the business?

A.

Allows higher volumes of successful change

B.

Reduction in unplanned costs through optimized handling of service outages

C.

Reduction in the duration and frequency of service outages

D.

Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

Question 9 of 549

Which two processes will contribute MOST to enabling effective problem detection?

A.

Incident and financial management

B.

Change and release and deployment management

C.

Incident and event management

D.

Knowledge and service level management

Question 10 of 549

Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

A.

Change proposal

B.

Change policy

C.

Service request

D.

Risk register