Question 6 of 549
The design of IT services requires the effective and efficient use of "the four PS". What are these four PS?
    Correct Answer: C

Question 7 of 549
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
    Correct Answer: A

Question 8 of 549
Which of the following should be documented in an incident model?
1. Details of the service level agreement (SLA) pertaining to the incident
2. Chronological order of steps to resolve the incident
    Correct Answer: B

Question 9 of 549
Why is it important for service providers to understand patterns of business activity (PBA)?
    Correct Answer: C

Question 10 of 549
Which one of the following would NOT be defined as part of every process?
    Correct Answer: C