Question 6 of 33
An administrator wants to analyze transcripts and recordings to discover new customer intents.
Which menu option should they use?
Answer

Suggested Answer

The suggested answer is C.

Question 7 of 33
A customer enters a query in chat that doesn’t match any preconfigured intents or utterances.
What happens next?
Answer

Suggested Answer

The suggested answer is D.

Question 8 of 33
A digital bot must transfer a customer to an inbound message flow for live agent assistance after self-service.
Which action does the bot use to do this?
Answer

Suggested Answer

The suggested answer is B.

Question 9 of 33
A bot needs to identify a number a customer says in a booking request – for example, “I need two tickets.”
Which action should the designer configure?
Answer

Suggested Answer

The suggested answer is A.

Question 10 of 33
A business wants to use stored call recordings and transcripts in Genesys Cloud to create a new intent miner.
Which data source should they choose?
Answer

Suggested Answer

The suggested answer is B.