Avaya 3308 Certification Practice Questions & Answers

Question 6 of 65

A customer cannot connect to the Avaya Contact Recorder (ACR) server web client.

Which log should you check?

A.

the Tomcat Logs

B.

the Catalina logs

C.

the usage report logs

D.

the var logs

Question 7 of 65

The technician has just restarted the WFO_Production_Domain Production Server service on the Application server, and is now having problems logging into the web portal.

What should be checked first?

A.

that the security settings on Internet Explorer allows access to multiple servers

B.

that the network connectivity to the server is active

C.

that the beasvcX64.exe process has run up to about 1.44 GB of memory usage

D.

that there is no connection via wifi

Question 8 of 65

You cannot find a contact under interactions that was recently recorded. You have confirmed the recording exists on the Avaya Contact Recorder (ACR).

What is causing this problem?

A.

Your search parameters are too wide.

B.

Your search parameters are include other agents as well.

C.

You have to wait for at least an hour before doing the search.

D.

You have not selected the Near Real-Time contact search option.

Question 9 of 65

Using a local computer, the technician is trying to launch the Quality Monitoring (QM) page from the Interactions dropdown in Enterprise Manager. The web page displays an error message requiring you to contact the administrator.

Which desktop application was not installed?

A.

PlaybackInstallation

B.

FormDesignerInstallation

C.

FormDesignerStandAloneInstallation

D.

Screen_Capture_Agent

Question 10 of 65

If an Avaya Contact Recorder (ACR) stops recording, which three should be checked? (Choose three.)