Question 6 of 65

Francine changed Internet service providers and just set up the equipment in the home. She is calling you because she is unable to connect to the Internet from her iMac (Late 2013). You probe further to find out that her roommate is able to connect to the Internet using a PC and Francine is able to connect using he iPad

2. Which of the following troubleshooting tools or techniques would you recommend to Francine to help her further diagnose the networking issue with the iMac?

Answer

Suggested Answer

The suggested answer is D.

Reference: https://support.apple.com/en-us/HT202222
Question 7 of 65

Which of the following is the correct definition of a router?

Answer

Suggested Answer

The suggested answer is A.

When conditions require greater distances or an increase in the number of nodes/repeaters, then a bridge, router or switch can be used to connect multiple networks together. These devices join two or more separate networks, allowing network design criteria to be restored. Switches allow network designers to build large networks that function well. The reduction in costs of bridges and switches reduces the impact of repeater rules on network design.
Each network connected via one of these devices is referred to as a separate collision domain in the overall network.
Question 8 of 65

Andrew has updated his iPhone 4s to iOS 8. He has set a passcode and signed in to iCIoud. Andrew is trying to Handoff an email from his Mac to his iPhone.

Andrew's Mac is running OS X Yosemite and Bluetooth is on. Why is the Mail app not appearing in the corner of the iPhone lock screen?

Answer

Suggested Answer

The suggested answer is D.

HANDOFF compatibility -

MacBook Air mid 2012 or newest -

MacBook Pro mid 2012 or newest -
iMac late 2012 or newest

Mac mini late 2012 or newest -

Mac Pro late 2013 or newest -
iPhone 5 or newest
iPhone 4S supports calls only
iPad 4, iPad Air or newest
iPad mini or newest
iPod touch 5G or newest
Reference: http://9to5mac.com/2014/10/17/handoff-yosemite-ios-8/
Question 9 of 65

Randall is using OS X Yosemite v10.10 on a MacBook Air (Late 2010). He would like to AirDrop a 7GB file to a colleague. The colleague is using OS X Mountain

Lion v10.8.5 on an iMac (Early 2009). Randall cannot locate the colleague's iMac in AirDrop. Which of the following is preventing this transfer?

Answer

Suggested Answer

The suggested answer is C.

Reference: https://support.apple.com/en-us/HT203106
Question 10 of 65

Select the key combinations used to access the Recovery System and Internet Recovery. SELECT TWO.

Answer

Suggested Answer

The suggested answer is D, E.

Reference: http://www.macissues.com/2014/03/21/how-to-access-recovery-mode-in-os-x/