Question 6 of 346

Knowledge Base Search results can be sorted by which of the following? (Choose three.)

    Correct Answer: A, C, E

    Knowledge Base Search results can be sorted by most recent update, relevancy, and number of views. These options allow users to prioritize the most current information, the content most relevant to their search terms, and the most frequently accessed articles.

Question 7 of 346

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

    Correct Answer: C

    To view the fulfillment stage task list for an order placed by a user, the path an Administrator could take typically follows the sequence of REQ (request number), then RITM (requested item number), and finally TASK (task number). The REQ contains RITMs, and each RITM can have multiple TASKs associated with it. This hierarchical structure allows viewing tasks associated with a specific order.

Question 8 of 346

Which term refers to application menus and modules which you may want to access quickly and often?

    Correct Answer: B

    The term that refers to application menus and modules which you may want to access quickly and often is 'Favorite'. A 'Favorite' is a commonly used feature in software applications that allows users to mark specific items for easy access. This is intended to help users quickly navigate to frequently used functionalities or resources.

Question 9 of 346

What is generated from the Service Catalog once a user places an order for an item or service?

    Correct Answer: C

    When a user places an order for an item or service from the Service Catalog, a request is generated. This request represents the user's order and triggers the workflow to fulfill the requested item or service. This process is essential for tracking and managing the lifecycle of the order from initiation to completion.

Question 10 of 346

From the User menu, which actions can a user select? (Choose three.)

    Correct Answer: B, C, D

    From the User menu, users can Log Out of ServiceNow, Elevate Roles, and Impersonate Users. Logging out is a basic functionality for security purposes. Elevating roles allows users with sufficient permissions to temporarily increase their access level for administrative tasks. Impersonating users is available to those with specific permissions for troubleshooting or testing.