Dispatcher workspace looks at the agent calendar to auto-assign tasks to agents based on their individual availability. This is because the agent calendar specifically tracks the availability of each agent, ensuring that tasks are assigned when agents are free to handle them.

The role of 'wm_agent' is typically the one that creates personal events for their own calendar. Agents often manage their own schedules, including personal events, as it allows for direct control over their availability and tasks.

Dispatchers can view real-time locations of agents on the Dispatch map.

Field service admins using territory management can assign specific geographical locations to an individual or group. This enables the creation and management of territories to efficiently manage field service operations.

Route Optimization is the feature that reorders an agent’s tasks for the day as efficiently as possible, using either geolocation or straight-line estimation. It focuses on planning the best route based on various factors to ensure tasks are completed in an optimal sequence, minimizing travel time and maximizing efficiency.