You configure a new retail channel for a call center. You define the default warehouse and default customer.
Call center employees must be able to take sales orders.
You need to complete the call center configuration with the minimum required settings.
Which three actions should you perform? Each correct answer presents part of the solution.
To complete the call center configuration with the minimum required settings, you need to assign channel users to the call center to ensure employees can access and operate within the channel. Enabling order completion is critical for allowing employees to finalize sales orders. Lastly, setting up payment methods for the call center channel is necessary to ensure that transactions can be processed and completed. Adding affiliation discounts or assigning the Retail reporting purpose to the organization hierarchy are not essential for the basic operation of taking sales orders.
You plan to configure the Retail catalog approval workflow to send notifications to users when specific triggers occur.
You need to send a notification to workflow users when specific conditions occur.
For which two scenarios can you trigger a notification? Each correct answer presents a complete solution.
Notifications in a workflow can be triggered for certain key events that are crucial for users to be aware of. One such event is when a workflow instance is completed, indicating the workflow has run to completion without issues. Another significant event is when a workflow instance stops due to an unrecoverable error, signaling a critical failure that needs immediate attention. These scenarios ensure users are informed about the successful completion and serious failures in the workflow processes.
What is the purpose of a store locator group?
A store locator group's purpose is to group retail stores together based on logical combinations. This enables businesses to effectively manage and categorize different retail locations, facilitating operations and strategy development for a collection of stores that share common characteristics or geographic proximity.
You create an organizational hierarchy that is divided into regions.
You need to ensure the stock levels are maintained in accordance with the hierarchy structure.
What should you do?
To ensure that stock levels are maintained in accordance with the hierarchy structure, adding the retail replenishment purpose to the organization hierarchy is the appropriate action. This will allow the system to manage and automate the replenishment process based on the hierarchical structure of the organization, ensuring that stock levels are accurately maintained across the different regions.
You need to close a case for a specific customer.
What status allows you to close a case?
The status that allows you to close a case is 'In Process'. Once a case is in progress, it can be updated to a closed status. Other statuses like 'Active', 'Started', and 'Open' indicate that the case is still ongoing and cannot be closed directly from these states.