Special Handling Notes can apply to which one of the following based on specific attributes?
Special Handling Notes can apply to which one of the following based on specific attributes?
Special Handling Notes are used to bring important information about individual records to an agent's attention. They can apply to specific entities such as cases, accounts, contacts, product models, and assets. Given the options provided, 'Contact' is the most appropriate choice, as it aligns with the entities typically associated with Special Handling Notes.
contact is the correct answer
Correct answer is B: Use the Special Handling Notes application to create notes that bring important information about individual records to an agent’s attention. Special Handling Notes can apply to any of the following entities, based on specific attributes: Case Account Contact Product Model Asset
B is correct
B is correct. Tested in PDI
Given answer is correct.
sorry this one is the good answer
Directly from the course text. Special Handling Notes are mostly used for Cases because customer service agents handle large volumes of Cases every day, and some Cases may need to be handled in a particular way. However, Special Handling Notes can also apply to other entities, such as, but not limited to: • Case • Account • Contact • Product Model