What criteria can be used to determine when a new inbound case should be opened?
What criteria can be used to determine when a new inbound case should be opened?
A new inbound case should be opened when a customer has a question or issue to resolve. This is because a case generally involves addressing customer inquiries or problems to ensure their satisfaction and resolve any concerns they may have.
C is correct
C is correct
Ok, I am going through the CSM Essentials course and i can not find ANY reference for "inbound case". Can you, please, provide me with reference to a document that suggest the correct answer is C?
here we are talking about opening a case from interaction, so when a customer has a question or issue, it can be resolved within the interaction, but if there is an internal problem, that would require followup support, which means creating a case (and may be incident/problem out of it)