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CSA Exam - Question 248


On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?

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Correct Answer: B

The tab that defines which users are not able to write articles to the knowledge base is 'Cannot Author.' This setting specifically restricts users from authoring content in the knowledge base, aligning with the requirement stated in the question.

Discussion

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jjjrrrferere
Nov 25, 2022

The question is confusing, it seems like the correct answer would be "cannot contribute" which is not an option. If you *only* select "can read" then inherently those users can only read and not contribute. So technically this may be the correct answer https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html

missmam
Jan 10, 2023

answer should be 'cannot contribute'

rittersportlerOption: A
Jan 11, 2023

Should be can contribute. If the user is not on the list, then they cannot contribute

yo_mamma
Apr 6, 2023

A is correct https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html

ADILKSOption: C
Jul 17, 2024

Can Read: Users can read knowledge articles in the knowledge base. Cannot Read: Users can't read knowledge articles in the knowledge base. Can Contribute: Users can create, modify, and retire knowledge articles in a knowledge base. Contribute access to a knowledge base also provides read access to all articles in the knowledge base. Cannot Contribute: Users can't create, modify, retire, or read knowledge articles in the knowledge base.

PappyFoxOption: A
Apr 25, 2023

A is the correct answer

Aabid02
Jun 8, 2023

Cannot contribute

studyGUYd
Jun 8, 2023

Obviously the actual answer would be "Cannot Contribute", but that selection is not available as an answer here. Therefore, with the options available to us here, the MOST correct choice would be to limit the user with "Can Read" access.

FATMASAAL2
Sep 28, 2023

The answer should be "cannot contribute" https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html Related list Description Can Read Users can read knowledge articles in the knowledge base. Cannot Read Users can't read knowledge articles in the knowledge base. Can Contribute Users can create, modify, and retire knowledge articles in a knowledge base. Contribute access to a knowledge base also provides read access to all articles in the knowledge base. Cannot Contribute Users can't create, modify, retire, or read knowledge articles in the knowledge base.

BrooksieOwl
Mar 14, 2024

None of these are correct. As jjjrrrferere says correct answer is "Cannot Contribute". This is a duplicate of question 123 so you can ignore this question as 123 has the Cannot Contribute option

Fantastikaspiration
Jun 30, 2024

Answer is A. On P.223 in the Vancouver study guide: User Criteria records are accessed from the Can read or Can contribute related lists.

sri_ravi
Nov 15, 2024

Ans is B The "Cannot Author" tab is specifically designed to restrict users from writing or authoring articles in the knowledge base. The "Can Read" tab, on the other hand, only allows users to read the articles without making any changes.

KfloOption: A
Jan 6, 2025

A - Can Contrbiture (because Cannot Contribute is not in the choices) If you define can contribute, it means only the users in the criteria can write, the rest CANNOT.

NexfoOption: C
Feb 12, 2025

Cannot Contribute would be the perfect answer. For this question, if we add them to Can Read, this will limit their ability to create new articles (I think). Anyway, it;s the closest thing to correct answer