Which feature would you use to track completion of certain tasks?
Which feature would you use to track completion of certain tasks?
To track the completion of certain tasks, you would use SLAs (Service Level Agreements). SLAs are designed to measure and monitor the compliance of tasks to ensure they are completed within a specified timeframe. They provide a clear method for tracking task status and completion.
textbook P68
Book: GRC: Integrated Risk Management (IRM) Implementation - San Diego P.78 https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/time/reference/r_SLAs.html
C is correct
C. Workflow Editor - the question was use to track completion not to determine how long a task is complete.
Service levels Service level agreements can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time. Workflow editoris to define flows and not for tracking tasks.