Information about a customer’s service contract is found in Knowledge.
Information about a customer’s service contract is found in Knowledge.
Information about a customer’s service contract is not typically found in the Knowledge base. The Knowledge base is generally used to store articles, FAQs, and documentation to help users solve issues or understand processes, whereas service contract details would be stored in a customer management or service contract-specific system.
given answer is correct. By Aakreet check last paragraph of doc https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/task/create-csm-service-contracts.html
A is the correct Answer
In ServiceNow Customer Service Management (CSM), information about a customer’s service contract is typically found in the Contract Management section, not in Knowledge. Here’s where you can find service contract details in ServiceNow CSM: 1. Contracts (Customer Service > Contracts) – This module stores service contracts, including their terms, start and end dates, entitlements, and associated customers or accounts. 2. Entitlements (Customer Service > Entitlements) – Defines the services and support levels a customer is eligible for under their contract. 3. Accounts & Contacts (Customer Service > Accounts/Contacts) – Links contracts to specific customers and their support entitlements. The Knowledge Base (KB) is used for storing articles, troubleshooting guides, and FAQs—not contract details.