Which Service Portfolio Management phase does a service belong to when it is in operational state?
Which Service Portfolio Management phase does a service belong to when it is in operational state?
A service in an operational state belongs to the 'Catalog' phase of Service Portfolio Management. The three phases are Service Pipeline (services not yet operational), Service Catalog (services that are currently operational), and Retired Services (services that are no longer operational or available for use).
IT Service Management (ITSM) Implementation - Vancouver - page 80. There are three phases: * Service pipeline: Not yet operational * Service catalog: Operational * Retired services: No longer operational or available for use
Correct Answer is C