When is the earliest that a workaround can be documented in 'problem management'?
When is the earliest that a workaround can be documented in 'problem management'?
In problem management, a workaround can be documented as soon as the problem has been logged. This allows for a temporary solution to be implemented to mitigate the impact of the problem while the root cause is being investigated and resolved. Prompt documentation of workarounds ensures that affected users can benefit from immediate relief even before a detailed analysis of the problem is conducted.
Last paragrph on page 131: Workarrounds are documented in probloem records. This can be done at any stage; it doesn'tneed to wait for the analysis to be complete.
ref. 5.2.8
Chapter 5.2.8 Problem management, page 130 - When a problem cannot be resolved quickly, it is often useful to find and document a workaround for future incidents, based on an understanding of the problem. Workarounds are documented in problem records. This can be done at any stage; it doesn’t need to wait for analysis to be complete. If a workaround has been documented early in problem control, then this should be reviewed and improved after problem analysis has been completed.
The correct answer is A. After the problem has been logged. In problem management, a workaround is a temporary solution or workaround that can be implemented to mitigate the impact of a problem while the root cause is being investigated and resolved. The earliest stage at which a workaround can be documented is after the problem has been logged and identified. After the problem has been logged, it is essential to assess and prioritize it based on its impact and urgency (option B). Then, the problem can be analyzed to determine the root cause (option C). Once the root cause has been identified and a permanent solution is implemented, the problem can be considered resolved (option D). However, the documentation of a workaround can occur as soon as the problem is logged to provide immediate relief or workaround instructions to affected users.
If the problem has not been analysed how will people know what to document? The answer is correct. C
Correct Answer is A. Question was When is the earliest... 5.2.8 When a problem cannot be resolved quickly, it is often useful to find and document a workaround for future incidents, based on an understanding of the problem. Workarounds are documented in problem records. This can be done at any stage; it doesn’t need to wait for analysis to be complete. If a workaround has been documented early in problem control, then this should be reviewed and improved after problem analysis has been completed. There is also: It is not essential to analyse every problem; it is more valuable to make significant progress on the highest-priority problems than to investigate every minor problem that the organization is aware of.
ANSWER: D You cant document a workaround that has not solved a problem, solve the problem then document a workaround
When a problem cannot be resolved quickly, it is often useful to find and document a workaround for future incidents, based on an understanding of the problem. Workarounds are documented in problem records. This can be done at any stage; it doesn’t need to wait for analysis to be complete. If a workaround has been documented early in problem control, then this should be reviewed and improved after problem analysis has been completed
The earliest that a workaround can be documented in 'problem management' is A. After the problem has been logged. Once a problem has been identified and logged, the next step is to document any available workarounds that can be used to minimize the impact of the problem. This is done to ensure that the appropriate workaround can be applied as soon as possible to restore normal service operations. After the problem has been prioritized (B), the focus is on determining the urgency of the problem and allocating resources to resolve it. After the problem has been analyzed (C), the focus is on determining the root cause of the problem and developing a permanent solution to prevent it from recurring. After the problem has been resolved (D), the focus is on verifying that the solution has been effective and documenting the resolution for future reference.
Workarounds can be done in any stage
5.2.8 - When a problem cannot be resolved quickly, it is often useful to find and document a workaround for future incidents, based on an understanding of the problem. Workarounds are documented in problem records. This can be done at any stage; it doesn’t need to wait for analysis to be complete. If a workaround has been documented early in problem control, then this should be reviewed and improved after problem analysis has been completed.
The answer A is a common mistake, as you need to perform the analysis first before you can say which workaround (even the one found already in the past) can be applied based on the problem characteristics - which you can only understand during the analysis of it.
Page 131. Problems are prioritized for analysis based on the risk that they pose, and are managed as risks based on their potential impact and probability. When a problem cannot be resolved quickly, it is often useful to find and document a workaround for future incidents, based on an understanding of the problem. - In my PDF Notes from the ITL Training from an authorized ITIL trainer is written: Problem control: Analysis to the identified problems, to try to find, document and share workarounds to reduce the likelihood of future incidents. Output- Converting problems into known errors + defining, documenting and sharing their Workarounds,
in phases of problem management: Problem control has to analyze problems document workarounds and known errors.
You can use a defined workaround in Incident Management, but the first time you convert a group of Incidents to a Problem there is normally no approved workaround in place. Many people could have different ideas of a workaround when they encounter a new incident, until a problem team has reviewed the workaround and approved it's use it is dangerous to use any random workaround.
A dans un contexte d une solution de contournement non validé maus C pour une solution validé. La question n est pas assez précise.
C. After the problem has been analyzed A workaround can be documented after the problem has been analyzed sufficiently to identify a temporary solution. While initial logging of the problem is important, it is the analysis phase that often reveals potential workarounds that can mitigate the impact of the problem until a permanent resolution is found.
The can be done at any stage; it doesn't need to wait for anlysis to be complete.
correct answer is A
The book clearly mentions that Workarounds can be done at any stage; it doesn't need to wait for analysis to be complete
workarround can be documented at any stage. logging problem is first step.
In any stage. First stage of problem management is identification and logging.
A for Sure
Page 131. Problems are prioritized for analysis based on the risk that they pose, and are managed as risks based on their potential impact and probability. When a problem cannot be resolved quickly, it is often useful to find and document a workaround for future incidents, based on an understanding of the problem.
Workarounds are documented in problem records, and this can be done at any stage without necessarily having to wait for analysis to be complete. However, if a workaround has been documented early in problem control, then this should be reviewed and improved after problem analysis has been completed.
Answer is C: If a workaround has been documented early in problem control, then this should be reviewed and improved after problem analysis has been completed 5.2.8 last paragraph
Problems are prioritiesed, and managed or analysed based on the risk that they pose, Problems are analysed from the perspective of all four dimensions to identify all contributory causes, Workarounds are documented in the problem record to help with quick resolution of future incidents. REF: 5.2.8
https://www.bmc.com/blogs/itil-problem-management/
Answer is C
it is C
C When a problem cannot be resolved quickly, it is often useful to find and document a workaround for future incidents, based on an understanding of the problem. Workarounds are documented in problem records
According to ITIL, workarounds are documented in problem records. This can be done at any stage; it doesn’t need to wait for analysis to be complete. If a workaround has been documented early in problem control, then this should be reviewed and improved after problem analysis has been completed12.
C. After the problem has been analyzed: This is the most reasonable option. Once the problem has been analyzed and its root cause (or contributing factors) have been understood, it becomes possible to develop effective workarounds to mitigate the impact of the problem while a permanent solution is being developed.
C is correct
Logged is just logged and not reviewed for a solution.
The Answer is A. For example, an incident comes in where multiple users are affected. You do not know the root of the problem and why it is occurring yet. However, the user is stuck without expected functionality. First thing you do is log the incident into Service Now with a description. You realize although they can not function on the system they are using, they can function in Terminal mode for example. You provide the workaround to the user and let them know the service desk is working on the problem. You realized others are experiencing the same issue. Then you Create a Problem Record and link the incidents to the problem record. You write a description in the problem record with a work around for others to use when other users call with the same issue. You do not wait to put a workaround in the problem ticket until the root cause is understood or other specialized teams finish analyzing the problem.
The earliest a workaround can be documented in problem management is immediately upon discovering the problem, allowing for minimization of impact before a root cause analysis is completed.
This is the definition of work around: "Temporary solution to restore the service while the definitive solution is identified" That is, while it is analyzed. Since after registering the problem you must first prioritize it, the only possible answer is B
The correct answer is A as you would not necessarily wait to post a workaround on a problem until the problem itself has been analysed. This is in 5.2.8 of the ITIL 4 Handbook "When a problem cannot be resolved quickly, it is often useful to find and document a workaround for future incidents, based on an understanding of the problem. Workarounds are documented in problem records. This can be done at any stage; it doesn’t need to wait for analysis to be complete. If a workaround has been documented early in problem control, then this should be reviewed and improved after problem analysis has been completed." I had taken a course on ITIL by one of the licensed course providers and picked what essentially was answer C, however, the instructor actually said you wouldn't wait until the problem itself has been analysed as Incident Management may have found a workaround dealing with the incident and can therefore post this on the problem record when raising it.
Workarrounds are documented in probloem records. This can be done at any stage; it doesn'tneed to wait for the analysis to be complete.
A workaround can be documented as soon as the problem has been logged in problem management. This allows for temporary solutions to mitigate the impact of the problem while a permanent solution is being developed.
Workarounds are documented in problem records. This can be done at any stage; it doesn’t need to wait for analysis to be complete.
How do we know the workaround works until it's analysed? Unless its a known issue.