ITIL 4 Foundation

Here you have the best ITIL ITILFND V4 practice exam questions

  • You have 346 total questions to study from
  • Each page has 5 questions, making a total of 70 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on December 3, 2024
Question 1 of 346

How are target resolution times used in the 'incident management' practice?

    Correct Answer: A

    Target resolution times are agreed, documented, and communicated to help set user expectations. This practice is essential in incident management as it ensures that all parties are aware of the expected time frames for resolving incidents, which helps in managing user expectations and maintaining trust.

Question 2 of 346

Why should some service requests be fulfilled with no additional approvals?

    Correct Answer: C

    Service requests should be fulfilled with no additional approvals to streamline the fulfillment workflow. By eliminating unnecessary approval steps, the process becomes more efficient, allowing requests to be completed faster. This approach is beneficial for predefined and routine service requests that do not require complex evaluations or significant resource allocation.

Question 3 of 346

What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

    Correct Answer: C

    Service management refers to a set of specialized organizational capabilities aimed at enabling value for customers in the form of services. This definition aligns precisely with the terminology used in IT service management frameworks and best practices.

Question 4 of 346

Which gives a user access to a system?

    Correct Answer: D

    Service provision refers to the activities carried out by an organization to provide services to users, including the management and configuration of resources to ensure that access to these services is granted. This fits the context of providing a user access to a system, making it the most appropriate answer.

Question 5 of 346

Which statement about managing incidents is CORRECT?

    Correct Answer: C

    Low impact incidents should be resolved efficiently so that the resources required are reduced. This is essential to prevent low impact incidents from consuming excessive resources that could be better allocated elsewhere, ensuring the overall efficiency of the incident management process.