Which is MOST LIKELY to be achieved by following a detailed procedure?
Which is MOST LIKELY to be achieved by following a detailed procedure?
Following a detailed procedure is most likely to achieve resolving an incident. Incident management typically involves predefined steps and processes to quickly restore service to normal operations after a disruption. A detailed procedure ensures consistency, minimizes errors, and helps in efficiently addressing incidents.
Answer: B. Resolving an incident Resolving an incident is most likely to be achieved by following a detailed procedure. Incidents usually have a disruption in the service, and having a detailed, step-by-step procedure ensures that the service is restored as quickly as possible, ensuring minimal disruption. C. Managing a service request: Managing a service request does often follow a procedure, but it also might require customization based on the specific request. Unlike incidents, service requests are not about resolving disruptions and might not always be as time-sensitive.
5.2.5 There should be a formal process for logging and managing incidents. This process does not usually include detailed procedures for how to diagnose, investigate, and resolve incidents.
"detailed procedure" belongs with service requests.
I'll go with B A detailed procedure provides step-by-step instructions for carrying out a task or process. It is typically used to ensure consistency and accuracy in the execution of tasks, and to minimize the risk of errors or omissions.
B is the correct ans
Should be B. Resolving an incident is the most likely to be achieved by following a detailed procedure. Incident management typically involves following a predefined process or procedure to restore a service to normal operation as quickly as possible after an incident has occurred. Having a detailed procedure in place can help ensure that the incident is resolved efficiently and effectively.
Pour ma part b et c sont correct. Mais le mot cle est realiser. Donc on realise des demande de service
Since service requests are pre-defined and pre-agreed as a normal part of service delivery, they can usually be formalized, with a clear, standard procedure for initiation, approval, fulfilment, and management.
isnt it C? Assessing the change
Isn't it A? Assessing the change
is ITIL is down
I am not able access all the question as it shows error 404 page not found is it down
Incident can be resolved
It's C. e.g. Standard Change could be a service request.
I agree with Skittle4710, correct answer is B
Managing a service request requires a detailed procedure.