ITILFND V4 Exam - Question 6

B - 4.5 Service value chain: ...Each activity transforms inputs into outputs .... To convert inputs into outputs, the value chain activities use different combinations of ITIL practices (sets of resources for performing certain types of work), drawing on internal or third-party resources, processes, skills, and competencies as required.

The correct answer is B. Each value chain activity uses different combinations of practices to convert inputs into outputs. In the ITIL 4 framework, the service value chain is a key concept that represents the set of interconnected activities performed by an organization to deliver value to its customers. The service value chain consists of six core activities: Plan, Improve, Engage, Design and Transition, Obtain/Build, and Deliver and Support. Option B is correct because each value chain activity utilizes different combinations of ITIL practices to transform inputs into outputs. The practices represent the specific actions, methods, and approaches employed within each activity to achieve the desired outcomes. These practices are selected and adapted based on the specific needs and context of the organization.

Is B The A is wrong, because is the opposite> The service value chain converts demand into value

Voting for B

A - outlines the key activities required to respond to demand.

A- The service value chain is an operating model for the creation, delivery and ongoing improvement of services. It outlines the key activities required to create value in response to demand, through the creation and delivery of products and services

GPT: es, each value chain activity uses different combinations of practices to convert inputs into outputs. ITIL 4 defines 34 practices, which are classified as general management practices, service management practices, and technical management practices

B is the correct answer- people are mistranslating "It outlines the key activities required to create value in response to demand, " so the input is the demand, and the output is the value, not the other way around. A is wrong.

B - The service value chain is a core component of the ITIL 4 framework, and it consists of a set of interconnected activities that transform inputs into outputs. These activities use various ITIL practices in different combinations depending on the specific requirements of the service or the value being delivered. The service value chain is flexible and allows for a wide range of approaches to creating and delivering value through services.

I diagram of the SVC clearly shows Demand to Value. Practices are at the SVS level.

In ITIL 4, the service value chain is a concept that illustrates how different activities contribute to the creation and delivery of value to customers. Each activity in the value chain utilizes various ITIL practices in combination to transform inputs into outputs that ultimately result in the creation of value for customers. These practices are applied differently at each stage of the value chain to achieve specific outcomes and objectives.

Refer chapter 4.5 To convert inputs into outputs, the value chain activities use different combinations of ITIL practices (sets of resources for performing certain types of work), drawing on internal or third-party resources, processes, skills, and competencies as required. For example, the engage activity might draw on supplier management, service desk management, relationship management, and service request management to respond to new demands for products and services, or information from various stakeholders.