Which is the FIRST thing to consider when focusing on value?
Which is the FIRST thing to consider when focusing on value?
When focusing on value, the first step is to identify the service consumer who will receive the value. It is essential to know who is being served before determining what is valuable to them or how to enhance their experience. Without identifying the consumer, it is impossible to understand their needs, expectations, and what they consider valuable.
First- Know who the customer and key stakeholders being served Second- Understand what constitutes value from the consumer perspective Finally- Understand the customers experience
Now I understood the question... It is not related to the 'Focus on Value' guiding principle, but it just considers "Value" - as the perceived benefits, usefulness, and importance of something. Therefore when focusing on 'Value' we consider what is valuable for the service consumer. B is correct.
4.3.1.1 Who is the service consumer? When focusing on value, the first step is to know who is being served. In each situation the service provider must, therefore, determine who the service consumer is and who the key stakeholders are (for example, customers, users, or sponsors; see section 2.2 for more details). In doing this, the service provider should consider who will receive value from what is being delivered or improved.
D. Nothing else can be done FIRST until you ID who first.
4.3.1.1 Who is service consumer 4.2.1.2 The consumer's perspective on value
When focusing on value, the first step is to know who is being served.
D is the right question. Answer must be updated: When focusing on value, the first step is to know who is being served. In each situation the service provider must, therefore, determine who the service consumer is and who the key stakeholders are (for example, customers, users, or sponsors; see section 2.2 for more details). In doing this, the service provider should consider who will receive value from what is being delivered or improved.
“The first step in focusing on value is knowing who is being served. In each situation the service provider must, therefore, determine who the service consumer is”. Ref 4.3.1.1
ref: https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=Everything%20the%20organization%20does%20should,and%20key%20stakeholders%20being%20served. When focusing on value, the first step is to know who are the customers and key stakeholders being served
Should be C. The first thing on Focus on Value is to know who the customer is.
D, I wanted to say.
When focusing on value, the first step is to know who is being served. (Section 4.3.1.1 Axelos book)
It's D... just confirmed in the study guide.
When focusing on value we concider what is valuable for the service consumer. Therfore D does not make sense. The question is what we should consider when focusing on value, we consider what the customer Everything we do should be mapped to value. Important is the experience of the customer or user. B is correct
D - that's in official axelos training book
from 4.3.1.1 "When focusing on value, the first step is to know who is being served."
Repo se b
Je suis a l aise avec B aussi.
Please change answer to D
D is correct. Ref 4.3.3.1
Ans. D Every activity/step should be delivering value to the organization and its key stakeholders (customer) directly or indirectly. Customer experience/ User experience/ Customer loyalty - First step is identifying who are consumer? - Understanding the consumers perspective of value? - Cost and risk customer willing to take - Map outcome value.
B si correct