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ITILFND V4 Exam - Question 18


Identify the missing word(s) in the following sentence:

The service desk should be the entry point and single point of contact for the [?] with all of its users.

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Correct Answer:

The service desk is intended to serve as the entry point and single point of contact for the service provider with all of its users. This means that the service desk acts as the intermediary between the service provider and the users, facilitating communication and managing service requests and incidents.

Discussion

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AustinmethylOption: B
Aug 14, 2020

Service desk is always owned and managed by Service Providers to interface between them and their Customers. The answer "Service Provider" is right.

HT_TNTOption: C
Jan 13, 2023

Makes no sense to contact a Service Providers and all of its users, so immediately option A is disregard it. Just think logically, no one contact or even has any interest on contacting a SP and all their users. WT%. From MPV it is Customer.

HT_TNT
Jan 13, 2023

Option B I meant (disregarded)

Panda_manOption: B
Apr 21, 2023

from official ITIL book : "The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users."

Gepro
May 5, 2024

Correct. Chapter 5.2.14

franklynOption: B
Mar 14, 2024

From the ITIL V4 handbook, "The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users.", The correct answer is the |service provider"

KimoKonoOption: B
Mar 26, 2024

The purpose of the Service Desk Practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all its users.

LeintjeOption: B
Nov 3, 2022

B: "The service desk is the point of communication between the service provider and all of its users."

123RL
Aug 10, 2023

Question is worded incorrectly. The simple word "WITH" in the question makes the meaning and answer entirely different. Question should have been worded as "... AND all of its users."

_poli_Option: B
Dec 18, 2023

5.2.14 - Service Desk: The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. ** We could understand this as citing the SD as the point of contact for us as consumers with the service provider in question.

bigpete975Option: B
Dec 24, 2021

B is correct.

NetMasterXOption: A
Dec 15, 2023

the answer in not Service Provider.

NetMasterXOption: A
Dec 15, 2023

the entry point for the Service Consumer is the Service Desk. the service provider is the one providing the service to the consumer. they are indirectly the service desk. A is the correct answer even if the material says it is.

_poli_Option: B
Dec 18, 2023

5.2.14 - Service Desk: The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. ** We could understand this as citing the SD as the point of contact for us as consumers with the service provider in question.

NetMasterXOption: A
Feb 14, 2024

Well going back and reviewing the questions and my answers from before, examtopics have rearranged the answers making these discussions completely worthless Nice job! The questions is asking who the service desk is for. not who owns it.

KimoKonoOption: C
Feb 27, 2024

The service desk should be the entry point and single point of contact for the customer with all of its users. (The question is about what the service desk is for not about who owns it) it's a tricky one!

GeproOption: B
May 5, 2024

B - Service Provider, according to same definition in ITIL study book chapter 5.2.14

ManikRoyOption: B
Jun 17, 2024

Refer 5.2.14 It should also be the entry point and single point of contact for the service provider with all of its users.

holymollyOption: B
Jul 21, 2024

B is correct If you need full questions touch me at <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="91fcfefdfde8bff6f0e3e5f4ffd1fee4e5fdfefefabff2fefc">[email protected]</a>