Identify the missing word(s) in the following sentence:
The service desk should be the entry point and single point of contact for the [?] with all of its users.
Identify the missing word(s) in the following sentence:
The service desk should be the entry point and single point of contact for the [?] with all of its users.
The service desk is intended to serve as the entry point and single point of contact for the service provider with all of its users. This means that the service desk acts as the intermediary between the service provider and the users, facilitating communication and managing service requests and incidents.
Service desk is always owned and managed by Service Providers to interface between them and their Customers. The answer "Service Provider" is right.
Makes no sense to contact a Service Providers and all of its users, so immediately option A is disregard it. Just think logically, no one contact or even has any interest on contacting a SP and all their users. WT%. From MPV it is Customer.
Option B I meant (disregarded)
I vote for Austinmenthyl
"Service desk forms a link between the service provider and the users of services". This question is tricky. Here it says the Service desk is entry point of contact for the ___ with all of its users. Service provider does not make sense here so the answer is C the customer with all its users can interact with Service desk "users of services"
B is correct: "The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users." Ref 5.2.14
From the ITIL V4 handbook, "The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users.", The correct answer is the |service provider"
The purpose of the Service Desk Practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all its users.
from official ITIL book : "The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users."
Correct. Chapter 5.2.14
I think C
B: "The service desk is the point of communication between the service provider and all of its users."
Question is worded incorrectly. The simple word "WITH" in the question makes the meaning and answer entirely different. Question should have been worded as "... AND all of its users."
5.2.14 - Service Desk: The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. ** We could understand this as citing the SD as the point of contact for us as consumers with the service provider in question.
The point of communication between the service provider and all its users.
Service Provider" is right.
B is correct.
the answer in not Service Provider.
the entry point for the Service Consumer is the Service Desk. the service provider is the one providing the service to the consumer. they are indirectly the service desk. A is the correct answer even if the material says it is.
5.2.14 - Service Desk: The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. ** We could understand this as citing the SD as the point of contact for us as consumers with the service provider in question.
Well going back and reviewing the questions and my answers from before, examtopics have rearranged the answers making these discussions completely worthless Nice job! The questions is asking who the service desk is for. not who owns it.
The service desk should be the entry point and single point of contact for the customer with all of its users. (The question is about what the service desk is for not about who owns it) it's a tricky one!
B - Service Provider, according to same definition in ITIL study book chapter 5.2.14
Refer 5.2.14 It should also be the entry point and single point of contact for the service provider with all of its users.
B is a correct answer.
tricky one
By combining the information in section 5.2.14 with the broader context of service relationships and value creation discussed in other sections of ITIL 4, you can confidently assert that the service desk is the single point of contact for the customer.
I would say customer.
you always want the customer to go thorugh the service desk they are your single point of contact